If an error in your carbon passport is stopping you from accessing the 2025 ECO4 or ECO6 scheme, you’re not alone. According to Ofgem, even minor mistakes in digital records can block your eligibility. Reliant Energy Solutions, a TrustMark-accredited installer serving homeowners across the UK, explains how to fix these errors and secure your funding.
Why Carbon Passport Accuracy Matters in 2025
The UK Government’s Department for Energy Security and Net Zero (DESNZ) has confirmed that all ECO4 and ECO6 applications must go through the digital carbon passport system. This record, managed under Ofgem’s oversight, includes:
- Your Energy Performance Certificate (EPC)
- Records of past ECO-funded upgrades
- Eligibility verification for means-tested benefits
Even a small error like a missing EPC update or incorrect benefit record—can disqualify your home.
Step-by-Step Guide to Correcting Carbon Passport Errors
Access Your Carbon Passport
Request a copy through:
- Your accredited installer (like Reliant Energy Solutions)
- The official ECO4 portal via Ofgem
- Or through your local authority’s ECO4/LA Flex scheme team
Check details like your EPC band, property type, and benefit evidence.
Check Qualifying Benefits
You may be eligible if you receive one of the following (confirmed by Gov.uk guidance 2025):
- Universal Credit
- Pension Credit (Guarantee or Savings Credit)
- Income-related ESA or JSA
- Child Benefit (subject to household income thresholds set by HMRC)
- Housing Benefit
- Working or Child Tax Credits
Local Tip: Under LA Flex, some councils (like Manchester City Council and Birmingham City Council) also allow applications based on health conditions or household income below £31,000.
Verify Income Limits
For Local Authority Flexibility (LA Flex) routes, the income cap is generally £31,000.
- Single parent with 1 child: up to £20,000
- Couple with 2 children: up to £30,000 (higher for 3+ children)
Confirm limits with your local authority’s ECO4 team, as thresholds can vary.
Confirm Property Eligibility
According to Ofgem guidance:
- Private homeowners are directly eligible
- Private tenants can apply with landlord consent
- Landlords can apply if tenants qualify
- Social housing applications may differ depending on local authority funding
Fix EPC Rating Issues
Homes rated E, F, or G are prioritised. Only 15% of funding can go to Band D.
If your EPC is incorrect, request a new EPC assessment through a TrustMark-accredited surveyor. Reliant Energy Solutions works with local EPC assessors in cities such as Leeds, Birmingham, and Manchester to fast-track corrections.
Your Application Journey with Reliant Energy Solutions
Eligibility Check – Submit details securely via ReliantEnergySolutions.
Free Home Survey – Our local surveyors confirm your eligibility and update your carbon passport records.
Installation – Energy-saving measures like free boilers, cavity wall insulation, and air-source heat pumps installed by our TrustMark-accredited team.
We liaise directly with Ofgem and your local authority ECO team, ensuring errors are corrected quickly and your grant is approved.
How to Avoid Scams in 2025?
The National Trading Standards Authority warns of rising fraud cases in ECO schemes. Protect yourself by checking for:
- TrustMark accreditation (verify on TrustMark’s official site)
- Ofgem registration of the installer
- No upfront application fees (all ECO grants are free to apply for)
- Official paperwork and digital records
Reliant Energy Solutions is fully TrustMark accredited and registered with Ofgem—giving you complete peace of mind.
FAQs
Q1: Who updates my carbon passport?
Only TrustMark-accredited installers (like Reliant Energy Solutions) or scheme administrators approved by Ofgem can update records.
Q2: Can I apply if my EPC certificate is missing?
Yes. We arrange a new EPC assessment with a local accredited surveyor, then update your carbon passport.
Q3: How long does it take to correct errors?
Most corrections are completed in 2–4 weeks, depending on Ofgem and local authority processing times.
Q4: What if my council has extra rules?
Some councils (e.g., Manchester City Council under LA Flex) set additional health or income criteria. Reliant Energy Solutions works with local authority teams to make sure your application meets these requirements.
Take the Next Step with Reliant Energy Solutions
Don’t let a simple error stop you from securing thousands in free home upgrades. Our team works directly with Ofgem, TrustMark, and local authorities to resolve issues quickly.
Check Your Eligibility Today – Free with Reliant Energy Solutions
