Introduction

1.1 We care about your privacy and work to protect your personal information.

1.2 This policy explains how we manage your personal data when you visit our website or use our services.

1.3 Our website has privacy settings that let you choose whether to receive marketing emails and control how your information is shared.

1.4 “We,” “us,” and “our” refer to the Reliant Energy Services. For details about us, check Section 9.

How We Use Your Personal Data

2.1 We collect and use your data for the following:

• Website usage data: Like your IP address, location, browser type, and how you use the site. This helps us improve our services.
• Account data: For creating accounts, running our website, and communicating with you.
• Listing and reviewing data: Information you share publicly on our website.
• Enquiry data: To respond to your questions and offer relevant services.
• Transaction data: To process payments, provide services, and keep accurate records.
• Notification data: To send newsletters or updates (only with your consent).
• Communications data: For emails, calls, or messages you send us.

We may also process your data to comply with legal requirements or protect important rights.

Sharing Your Personal Data

3.1 If you make an inquiry, we may share your information with trusted businesses so they can provide services to you.

3.2 Payments are handled by Stripe Payments Europe Ltd., and we share transaction details only when needed for payments or refunds.

3.3 We may share your data with service providers, like hosting or communication tools.

3.4 Some providers may use cookies to collect website usage data. Check our Cookies Policy for details.

3.5 In certain cases, we may share your data with insurers, advisers, or legal authorities to protect our rights or handle claims.

Keeping and Deleting Your Data

4.1 We only keep your personal data for as long as necessary:

• Enquiry data: Kept for 1-2 years if no referral, or 6-7 years if referred.
• Health data: Deleted or anonymized within 6 months.
• Usage data: Kept for 26 months.
• Other data: Kept for 6-7 years after your relationship with us ends.

4.2 We may keep data longer if required by law or to protect important interests.

Changes to This Policy

5.1 We may update this policy by posting changes on our website.

5.2 Check this page regularly to stay informed about updates.

5.3 Significant changes will be shared via email.

Your Rights

6.1 You have rights under data protection laws, including:

• Accessing, correcting, or deleting your data.
• Opting out of marketing communications.
• Raising concerns about how your data is handled.

Our Details

9.1 This website is managed by Reliant Energy Solutions.

9.2 Our office is located at:
932 MIDDLETON ROAD CHADDERTON OLDHAM OL9 9SB.

9.3 We’re happy to hear from you! If you have any questions or feedback, feel free to reach out to us.

For detailed rights, contact us at info@reliantenergysolutions.com